I came across this post from Rohit Bhargava on text messaging today and thought he listed a few interesting text message ideas geared to a better customer service experience.
Rohit stayed at the W New York Times Square and seemed to like how they used text messaging to enhance his stay.
I also stayed at the W New York Times Square a few weeks ago but don’t remember the text service being offered to me. Then again, I was not there on business. I was just another silly tourist, blinded by the lights and not paying attention to anything in particular. But, I would have liked to check it out.
Any other useful text message ideas you’d like to see?